Talk:Embershed/@comment-33719696-20180619181914/@comment-35643677-20180620145831

level it up again, if it doesnt work. then catch another burnewt and evolve it. it happened to my one when my ice neek was level 12 and was tryinng to evolve. i think it is to do with you r monster level or your leveif your monster has a higher level than you.

if it still doenst work you can call the supervisor that might give you some usefull advise.

here the prodigy support website for more info:

https://prodigygame.zendesk.com/hc/en-us